Setting up your account and managing users

Last updated 4 April, 2019

Setting up your account

Once your order for HPE OneSphere is placed, you will receive an email containing the receipt for your order. In the email, click Activate HPE OneSphere HLUs to go to the HPE Licensing Portal. Log in using your HPE Passport username and password, and activate your HPE OneSphere hybrid licensing units (HLUs).


HPE recommends that your HPE passport username is a group email address or public distribution list (PDL) instead of an individual person's email address. This ensures that the account will continue to exist if the person who sets up the account leaves the group or company, and allows more than one person to generate support cases using the HPE passport account and to see all of the support cases logged by the account.

After your licenses are activated, you will receive a confirmation email from Hewlett Packard Enterprise showing which HLUs were activated. Following the confirmation email (within 1-3 days), you will receive another email containing your HPE OneSphere account URL. Use this email to follow the procedure below and begin setting up your account.


  1. In the email containing your HPE OneSphere account URL, click Go to HPE OneSphere.
  2. On the No Password screen, click Create Password.
  3. On the Create Password screen, enter a password for your new account. Then, click Create Password.

    A screen displays confirming the creation of your password.

  4. Click Go to HPE OneSphere.

    The HPE OneSphere Login screen displays.

  5. Enter your email and created password. Then, click Sign In.

Resetting your password


  1. From the HPE OneSphere Login screen, click the Forgot Password? link.
  2. Enter the email address used to create your HPE OneSphere account. Then, click Send Reset Email.

    A screen displays confirming that the Reset Email has been sent.

    If you did not enter the correct email, click Try entering it in again. Otherwise, continue to the next step.

  3. When you receive the Reset email, click Reset Password in the email.
  4. Enter your new password. Then, click Reset Password.

    A screen displays showing that your password has been updated.

  5. Click Go to HPE OneSphere.

User roles

User roles in HPE OneSphere manage the permissions provided to users. The following user roles are available in HPE OneSphere.

  • Administrator

    An administrator can perform all functions and view all information available in HPE OneSphere.

  • Analyst

    An analyst can view all usage and cost information and view all providers and projects.

  • Project Creator

    A project creator can create new projects, add and remove members from a project, and view all projects and providers. A project creator can also add and update users.

  • Consumer

    A consumer can view and access only the catalog resources available in the project to which they were assigned.

A project owner is a specific type of member, and can be a user assigned to any role. A project owner can add and remove members from a project. A member is made a project owner by an administrator.

Logging in as a local user 

Log in as a local user.


The HPE OneSphere administrator:

  1. Enter your HPE OneSphere account URL in a browser.

    Example: https://[your-account]

  2. On the HPE OneSphere Login screen, enter your user name and password.

    This user name and password must have been added to HPE OneSphere by the administrator.

  3. Click Sign In.
  4. To log out, click the user profile in the lower left corner of the screen, and click Log Out.

Adding local users

After you have logged in to HPE OneSphere, you can add local users to access HPE OneSphere.


  1. Log in to HPE OneSphere.
  2. From the HPE OneSphere main menu, click Settings.
  3. Select People.
  4. Click the plus sign.  

    The Add Person window displays.

  5. In the Full Name field, enter the first and last name of the user.
  6. In the Email field, enter an email address for the user.

    Email addresses cannot contain a top-level domain in Cuba (.cu), Iran (.ir), North Korea (.kp), Sudan (.sd), or Syria (.sy). For example, is not permitted.

  7. In the Password field, create a password for the user to log in to HPE OneSphere.

    Ensure that the password contains at least eight characters.


    Only Administrators can change passwords.

  8. In the Role field, use the drop-down list to select a role for the user.

    The role determines the level of access available to the user.

  9. Click Add Person.

Updating and deleting local users

An administrator can update and delete local user accounts. A specific user can update their full name, email, and password, but cannot change their user role.

The administrator added a local user account.

  1. From the HPE OneSphere main menu, click Settings.
  2. Select People.
  3. Select the name of the person you want to update.
  4. Click the Update Person link.
  5. Change the user account details.
  6. Click Update Person.
  7. To delete a user account, click the trash icon then click Yes, Delete Person.

Creating a Gravatar for your HPE OneSphere user profile

As a HPE OneSphere user you can create a Gravatar (Globally Recognized Avatar) to use as a personal image for your account. After creating your profile, your Gravatar will automatically follow you to any Gravatar-enabled site.

If you do not create a Gravatar, your profile picture will be blank in HPE OneSphere.


  • You have an HPE-provided user name and password that you use to log into the HPE OneSphere management service.

  • You created a user account in HPE OneSphere.


  1. Go to the Gravatar site and click the Create Your Own Gravatar button.
  2. Enter the email address for your HPE OneSphere user account and choose a username and password, then click Continue.
  3. After you receive your confirmation email, click on the provided link to choose how to input your image.
  4. Crop your image with the provided cropping tool and click Crop and Finish.
  5. Select an image rating that reflects the content of your Gravatar, and click Set Rating.
  6. When you log into the HPE OneSphere UI, your Gravatar will appear automatically. 


    If you want to maintain your privacy when using a Gravatar (by not exposing your name or email to prevent spam), go to your Gravatar profile page and click View Profile. From there, you can make your profile private by clicking Hide My Profile.